Friday, January 28, 2011

Poor Poor Notion Ink

    Notion Ink just can't get a good break anymore, but then again, what do you expect when you delay, make false promises, and under deliver. Has Notion Ink really messed up that much or are they just followed too closely to get by with anything. I have never seen a company followed so closely in my life. Rohan (CEO) gave us every little intricate detail about the Adam. That is how he gathered so many blog trolling fanboys. Nobody had seen a production Adam when the pre-order launched, but they sold out anyway. Who knows what they are going to get when the Adam arrives? There is a lot that can go wrong with this planning and a lot has, but hopefully Notion Ink has learned their lesson. So what went wrong exactly?
The Pre-Order
    It was a total mess up. They made a perfect example of how not to sell a product. Rohan had been giving weekly blog updates about the Adam. Giving a little bit of information each time until we know everything there is to know. If we know everything about the Adam why not pay the money to get one reserved? Nobody had seen one. We had seen screenshots and videos of prototypes, but no production model hands-on videos. The internet world did not like that at all. People everywhere were saying it was a scam. It seemed that all respect for Notion Ink had dropped of in a day. Two weeks later he posted demo videos to shut everybody up, but the damage was done.

CES 2011
    Rohan kept saying in the Notion Ink blog that they would show off the Adam at CES. The days passed and kept passing, but they didn't show up on the CES list. Come the day of we realized why. Notion Ink didn't have a booth. He just ran around CES with an Adm at hand trying to grab some media time. It did not work to well for him. The only media that covered him were Engadget, Slashgear, and Crunchgear. The general public will never know about the Adam because they aren't dedicated fans. Something will have to change for the Adam to become successful.

Unhappy Customers
    The customers always come first, and when your customers are suffering your company follows suit. When the Adam arrived at doorsteps people were getting a little mad because the first OTA update for the Adam was bricking them. Nobody likes a bricked tablet on day one. Notion Ink stopped the update and helped customers get their Adam to boot again, but the trouble didn't stop there. People were complaining of faulty construction, blotchy screens, and delayed customer support. That's right, they are starting to think that Notion Ink is doing this on purpose to take our money. It only has a seven day return policy.

Should I Order One?
    At this moment you can't. The first batch of Adam's are still shipping out and we will be getting reviews soon. If you have already ordered yours then hold on tight to your seatbelt. If you want to order one, wait for pre-order two. I am still waiting on mine, and I will post a review and unboxing video as soon as I can. I trust Notion Ink. Should you do the same? 

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